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Do NOT click on any unexpected/unusual links or open attachments.

If you have received a hoax/suspicious email or text claiming to be from ANZ: We are aware of a number of SMS phishing campaigns ("smishing") such as the ones pictured currently targeting our customers.ĪNZ will never send you an email/SMS asking for your account or financial details, or for your log in details for ANZ Phone Banking, ANZ Mobile Banking or ANZ Internet Banking.

Contact your bank immediately on a number you know if you receive a message from someone saying your account is at risk or if you enter personal details into a link, you suspect is a scam.įor more information about scams or if you believe you may have fallen victim to a scam, follow the steps outlined on the Report bank fraud page.

Never provide your password, PIN, or one-time password (OTP) via phone, SMS, RSA token or ANZ Shield to anyone, even if they claim to work for your bank and have personal information about you.

Even if they say they’re from your bank or a known service provider, or if they claim to be a family member who has recently changed their phone number.

Be suspicious of anyone asking you for personal information or a payment.

Stop and think twice if you’re being asked to act urgently or respond to an offer sounding too good to be true.The best way to help protect yourself from being caught out by a scam is knowing the warning signs and thinking before you act. We recommend that you terminate these calls immediately, or if directed to call your bank, always contact ANZ via a phone number or other contact details published on our website Whilst our fraud team may call customers from time to time to verify suspicious transactions like these, we will never ask you for sensitive banking details (like passwords, PINs, One-Time-Passwords etc) or to transfer money or download software or email you a link to login directly from an email or SMS. Often the caller will have sourced personal information about you beforehand through a malicious email or SMS message sent in the days or weeks leading up to the call.They will then convince you to share your card number, PIN, password, registration numbers or a one-time password (OTP).They may appear professional and confident and will ask to identify you using bank procedures which appear legitimate.The caller will panic you by saying your accounts are at risk and you urgently need to transfer funds to a different account.You receive a cold call from an individual claiming to be from the bank’s fraud prevention team.Retail, Business and Corporate banking customers may receive these texts/calls, see examples. We are seeing an increase in scams, often commencing with a text message or a phone call, which claim to come from ANZ.

March 2023: SMS Text & Phone call Scam – Bank impersonation